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Accessibility

Accessibility Statement

Last updated: June 2026

Our accessibility commitment

ExomeDNA is committed to making our website and genetic-education experience accessible and usable for as many people as possible. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where practical and continuously improve accessibility as the product evolves.

Accessibility is an ongoing process, not a one-time claim. We review barriers that affect account creation, purchase, report access, and support contact as priority issues.

Need help accessing ExomeDNA?

If you have trouble accessing any part of ExomeDNA, need information in another format, or encounter an accessibility barrier, please contact us at support@exomedna.com with the subject line Accessibility request.

Please include the page or feature, the issue encountered, your browser/device if comfortable sharing, and the format or assistance you need. We will review accessibility requests, prioritize barriers that prevent account creation, purchase, report access, or support contact, and work in good faith to provide a reasonable alternative or remediation path.

What we work to support

  • Semantic page structure with clear headings and landmarks.
  • Keyboard-operable navigation and controls with visible focus states.
  • Persistent labels, helpful instructions, and accessible error messaging for forms and upload flows.
  • Accessible names for buttons, links, navigation drawers, status messages, and progress indicators.
  • Readable contrast for text, controls, borders, and support/legal instructions.
  • Reduced-motion behavior where animation or transition effects are not essential.

Third-party services

Some parts of the experience may involve third-party services, such as authentication, hosting, analytics, or payment processing. We do not control every third-party interface, but we will work to identify accessibility issues in the user journey and provide a reasonable path to complete core actions when a barrier is reported.